Knowledge Base

The HiValidity Knowledge Base helps to answer questions on anything from account & billing related queries, to general WordPress and support questions.

Affiliate Program

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Do you have an affiliate system?Can I use my affiliate link for self-referrals on accounts I'll use for personal use?How long do my sales/commission remain pending until they are approved?I've made a sale. When and how will I get paid?Am I allowed to bid for HostGoi related keywords on Google?

How to Create Tracking Codes and Use Banners How much does it cost join HostGoi Web Hosting affiliate program?How long does it take for a sale to show up in my account?Do I have to be a HostGoi customer to be an affiliate?Am I allowed to bid for HostGoi related keywords on Google?

Getting Started

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What is CloudLinux?How To Flush your DNS Cache Common Server Script/Binary Locations Our Network Status Page Why does a domain transfer cost money?

Common Server Script/Binary Locations What are Private Nameservers & Why should I use them?How long does it take for a domain to be registered?How To Flush your DNS Cache Getting Started with your Fully Managed VPS

cPanel

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How to add a website in cPanel?How to create a Python application in cPanel How to Enable Two-Factor Authentication for Your cPanel Account How to install Magento using Softaculous How to Enable/Disable PHP Extension from cPanel?

How to move a WordPress site from one directory to another?How to create a new folder or files in the cPanel File Manager?Installing WordPress using Softaculous How to Edit file in the cPanel File Manager?How to Install a WHMCS Template?

WHM

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How to Open Ports for Passive FTP in CSF (Configserver Firewall & Security)How to register private nameservers?Registering Private Nameservers with GoDaddy Register Private Nameservers with Namecheap Register Private Nameservers with Network Solutions

Suspending or Unsuspending Accounts in WHM Create Packages in WHM Feature Lists in WHM Registering Private Nameservers with GoDaddy Registering Private Nameservers with Name.com

Client Area

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How Do I Change My Hivalidity Account Password?How to Customize Email Preferences for Your Hivalidity Account Client Area User Management Want to Provide Access to a Web Developer to Your Hosting Account? Here’s How to Do It!I Can’t Log in to My Hivalidity Account

How can I see my available credits and use them?How do I cancel my account?Does HostGoi offer refunds?How to Log in to My HiValidity Account How do I cancel my service?

Email

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I have a newsletter that I want to email, is that allowed?How to check/fetch an email on Apple/iOS?How to Automatically Sync or Fetch a cPanel email on Apple/iOS?How to Change the Signature of an Apple/iOS (Sent from my iPhone)?My outgoing emails are being marked as SPAM, what should I do?

How to change the password of your email account?How to Access your Email Account from cPanel Webmail?How to send email using Mozilla Thunderbird?How to create an E-mail Autoresponder when you are unavailable or on vacation?How to Setup a cPanel Email account with Mozilla Thunderbird?

Databases

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How to Import MySQL Databases in Command Line?How to Export a Database using phpMyAdmin in cPanel?How to import a database using phpMyadmin in cPanel?How to create a database in cPanel?How to rename a database in cPanel?

How to optimize database via phpMyAdmin in cPanel?How to delete database table via phpMyAdmin in cPanel?How to edit database table via phpMyAdmin in cPanel?How to import database via phpMyAdmin in cPanel?How to add a user to a database and add privileges?

Backups

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Characters to Avoid When Naming Files and Folders (JetBackup)How to Restore cPanel Backup?How to generate and download a full backup of your cPanel Account?How to Download Backup of Home Directory, MySQL or E-mail Only?Fully Managed VPS Daily Backup Service

How to Restore cPanel Backup?How to generate and download a full backup of your cPanel Account?Characters to Avoid When Naming Files and Folders (JetBackup)How to Download Backup of Home Directory, MySQL or E-mail Only?Fully Managed VPS Daily Backup Service

Troubleshooting

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FTP Error: Connection timeout after 20 seconds of inactivity How to Remove /index.php from WordPress URLs in Windows Server or Plesk Server?php error: Allowed memory size of x bytes exhausted How to do a traceroute?My website is down. What do I do?

How to solve 500 Internal Server Error?FTP Error: Connection timeout after 20 seconds of inactivity How to flush your DNS Cache What to do if your site is hacked or infected with Malware?CloudLinux 500/503/508 Errors